Our processing time is 1–3 business days, and the delivery time is 7–8 business days. We do everything we can to get your package to you as quickly as possible!

Each order is carefully tracked and comes with a tracking number. Once your order is processed, you will receive your personal tracking number via email.

Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers around the world every day, and we strive to provide services of the highest level.

A. Delivery Time

The delivery time of an order is divided into two parts:

• Processing Time: 3–7 business days

• Shipping Time: 14–30 business days

B. Shipping Methods & Fees

United States
DHL E-Commerce — $5.99 USD
Please allow 20–30 business days for delivery.

United Kingdom, France, Germany
DHL E-Commerce — $5.99 USD
Please allow 20–30 business days for delivery.

Australia
DHL E-Commerce — $5.99 USD
Please allow 20–30 business days for delivery.

Other Countries
DHL E-Commerce — from $7.99 USD
Please allow 3–4 weeks for delivery.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Info@evelyns-boutique.com

Please contact our Customer service at Info@evelyns-boutique.com to get the return address.

Return Policy

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund.

Unfortunately, we cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days after receiving the product.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• A receipt or proof of purchase is required.

Please contact our customer service to ensure you send the package to the correct return address.

Notes

• Custom-made or personalized items are not eligible for the 14-day return policy.

• If the return is due to the customer (e.g., change of mind), the customer is responsible for the shipping costs. The specific cost depends on the shipping carrier chosen.

• If the return is due to our error (damaged or incorrect item received), the customer will not be responsible for return shipping costs.

• No restocking fee will be charged for returned products.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification confirming receipt of the returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund:

1. First, check your bank account again.

2. Then contact your credit card company, as it may take some time before your refund is officially posted.

3. Next, contact your bank. There is often some processing time before a refund is posted.

Info@evelyns-boutique.com

If you have done all of this and still have not received your refund, please contact us at:

For return instructions, please contact our customer service at:
Info@evelyns-boutique.com